Frequently Asked Questions

TumaBoda is a registered last-mile courier and delivery company operating across Kenya, providing fast, affordable same-day delivery for individuals and businesses across the whole of Kenya.

Book a delivery through our app or business portal. A nearby vetted rider is assigned, picks up your parcel, and delivers it while you track the journey in real time with live GPS.

Most deliveries are completed within 60 to 120 minutes depending on distance and traffic conditions.

Delivery fees are calculated based on distance, parcel size, urgency, and service type. Business accounts receive custom pricing based on volume.

TumaBoda focuses on competitive pricing tailored for SMEs and frequent users, with transparent distance-based rates and no hidden charges.

You can send documents, small packages, medium parcels, food items, retail orders, flowers, gifts, and business inventory. Hazardous materials, illegal goods, and restricted items are not allowed.

We do not transport hazardous chemicals, weapons, illegal goods, or prohibited substances under Kenyan law.

Yes. Every delivery includes live GPS tracking so you and your customer can monitor progress from pickup to drop-off.

Yes. Delivery status updates are provided during dispatch, transit, and completion.

Incidents are reviewed through our support process and handled according to company policy and coverage terms.

Yes. We support batch dispatch for e-commerce stores, pharmacies, restaurants, and SMEs with multiple daily orders.

Yes. You can schedule same-day or future deliveries depending on availability.

Yes. Business accounts include volume pricing, dedicated dispatch support, and reporting tools.

We support account-based integration for high-volume clients. API-based solutions are available for automation, enabling your e-commerce platform to automatically assign deliveries to TumaBoda riders.

We operate across the whole of Kenya. We connect businesses and individuals with vetted local riders across the country for fast, reliable deliveries.

TumaBoda integrates electric motorbikes to reduce operating costs and improve delivery efficiency.

Book an inter-city delivery through our app or business portal. Enter your pickup location and the drop-off address in the destination city, confirm the package details, and a rider will be assigned. Pricing is based on distance and parcel size.

Yes. TumaBoda offers same-day delivery across the whole of Kenya. Deliveries within cities are typically completed in 60–120 minutes. Contact our team for business accounts.

Yes. TumaBoda can collect flowers from florists or gift shops and deliver them to the recipient on the same day, usually within 60 minutes, across the whole of Kenya.

Absolutely. TumaBoda handles inter-city deliveries across the whole of Kenya. Simply book a delivery, enter the gift shop or your address as pickup, and the recipient's address as drop-off. A rider will handle the rest.

Yes. TumaBoda is a reliable partner for seasonal gifting events including Valentine's Day, Mother's Day, Father's Day, Black Friday, and Christmas. We recommend registering a business account to unlock priority dispatch and volume rates during peak seasons.

Yes. TumaBoda is designed for florists, gift shops, bakeries, and retailers. We offer business accounts with bulk dispatch, real-time tracking for your customers, and flexible pricing. Register your business on our platform to get started.

Yes. Cakes, gift hampers, flowers, personalised gifts, and any other occasion items can be delivered on the same day across the whole of Kenya. Fragile or perishable items are handled with care by our vetted riders.

Yes. TumaBoda is a trusted last-mile delivery partner for e-commerce businesses in Kenya. We offer business accounts with volume pricing, batch dispatch, real-time tracking for your customers, and API integration for automated delivery assignment.

Register your business with TumaBoda. When a customer places an order, you book a delivery through our app or API. A rider collects the package from your warehouse or shop and delivers it to your customer with real-time tracking and OTP confirmation.

Contact our business team at support@tumaboda.co.ke to discuss cash-on-delivery arrangements for your e-commerce operations. We offer custom solutions for high-volume clients.

Last-mile delivery is the final step in the supply chain — getting your product from a warehouse or shop to the end customer. TumaBoda specialises in this segment, ensuring fast, reliable, and trackable delivery so your customers receive their orders quickly and you can focus on growing your business.