How can we help you today?
Answers when you need them. Search our Help Centre for quick self-service solutions on deliveries, tracking, the rider app, payments, and accounts — or reach our 24/7 support team.
Available 24 hours a day, 7 days a week.
Tailored assistance for merchants, riders, and customers
For Merchants
Wallets, APIs & SLAs
For Riders
Jobs & M-PESA payouts
For Customers
Live GPS & OTP verification
Enterprise SLA
Dedicated account manager
Our Help Centre provides self-service solutions designed for every user group. Whether you are a business managing bulk order dispatch, a rider setting up daily payouts, or a recipient tracking a package, support is always seconds away.
Explore support by user role
Choose your role to access step-by-step resolution guides.
For Merchants & SMEs
Creating deliveries, funding your business wallet, downloading eTIMS invoices, and API key management.
- How to book single or batch deliveries
- Funding your merchant wallet via M-PESA
- Downloading eTIMS tax invoices
- Integrating Shopify or REST APIs
For Riders & Drivers
Getting verified, accepting delivery jobs, instant payout withdrawals, and app troubleshooting.
- Rider onboarding & document verification
- Accepting dispatches & navigating routes
- Withdrawing daily earnings to M-PESA
- App GPS and location troubleshooting
For Customers & Recipients
Tracking parcels live, confirming recipient 4-digit OTP codes, and resolving delivery issues.
- Live GPS tracking with tracking ID
- How the 4-digit OTP verification works
- Changing delivery drop-off addresses
- Reporting damaged or missing items
Popular help topics & solutions
Quickly resolve common questions regarding tracking, OTPs, and payouts.
How to track a parcel live
Open tumaboda.co.ke/track and paste your tracking code to view live rider GPS coordinates.
Understanding OTP Handover
Share your 4-digit SMS verification code with the rider only when receiving your package intact.
Merchant Wallet Top-Up Guide
Fund your business wallet instantly via Paybill to automate dispatch fee payments.
Rider Daily Payouts & Earnings
Learn how completed job payouts are credited instantly to your M-PESA account.
Connecting Shopify Storefronts
Automate delivery creation directly from your online checkout using our native app.
Enterprise 24/7 Dedicated Support
Enterprise SLA accounts receive dedicated account management and custom phone lines.
How do I get help from TumaBoda?
Use the TumaBoda Help Centre at tumaboda.co.ke/help to search self-service answers for merchants, riders, and customers, or contact our 24/7 support desk via phone (+254 700 383 353) or email. Enterprise accounts also have dedicated account management.
Frequently asked questions
Everything you need to know about contacting TumaBoda support.
How do I contact TumaBoda support?
You can reach our 24/7 support team via phone at +254 700 383 353, email at support@tumaboda.co.ke, or through the contact form on our website. Enterprise accounts receive dedicated account managers.
Where do I track my active delivery?
Enter your tracking ID on our live tracking page at tumaboda.co.ke/track to monitor rider GPS coordinates and real-time transit status.
I am a rider and need help with the app — where do I go?
Visit the Rider Support section in our Help Centre or contact our 24/7 rider support hotline for instant assistance with job dispatch, GPS, or wallet payouts.
Need immediate support assistance?
Our 24/7 support team is available via phone, email, and live messaging.
