1. Company information
TumaBoda Limited
P.O. Box 78924 – 00620
Mobil Plaza, Nairobi, Kenya
Email: support@tumaboda.co.ke
Phone: +254 710 636 002
TumaBoda Limited is a registered Data Controller under the Kenya Data Protection Act, 2019. Data Controller Certificate: Data Controller: TumaBoda Limited — Identification Number: 225-596B-3FA2.
2. Definitions
Customer: any individual or business requesting delivery services.
Rider: an independent delivery partner registered on the platform.
Recipient: the intended receiver of a delivery.
3. Eligibility
You must be at least eighteen years old to use the Services.
4. Nature of the platform
TumaBoda operates a technology platform that facilitates delivery requests between Customers and independent Riders. Riders are not employees or representatives of TumaBoda.
5. Account registration
To use certain Services, you must create an account and keep your credentials secure.
6. Delivery services
Customers: provide accurate pickup/drop details and lawful items.
Riders: keep valid licences and perform deliveries professionally.
7. Payments and fees
Fees are displayed before confirmation. Payments are processed through supported providers.
8. Cancellations, refunds and disputes
Cancellation policies vary by stage and are displayed in-app. Refunds follow our platform rules and the law.
9. Prohibited use
Do not use the Services for unlawful purposes, transport dangerous goods, or abuse Riders or Customers.
11. Data protection and privacy
TumaBoda processes personal data in accordance with applicable law. See our Privacy Policy for more detail.
13. Limitation of liability
To the extent permitted by law, TumaBoda is not liable for indirect or consequential loss; liability is limited to fees paid for the affected delivery.
18. Contact
Email: support@tumaboda.co.ke
Phone: +254 710 636 002